Privacy & Policy

1. Who We Are and What This Policy Covers

Welcome to Centsible Accounting (“we,” “our,” or “us”). We operate the website https://www.centsibleaccounting.ca/ , based in Ottawa Ontario, Canada. Centsible Accounting provides personal accounting, business bookkeeping, and corporate accounting services delivered by a certified CPA.

This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website and related communications. It applies to all visitors and clients who interact with Centsible Accounting online or contact us by email.

If you have any questions or concerns about this Privacy Policy, you can reach us at: robert@centsibleaccounting.ca.

2. Information We Collect

We collect only the information necessary to provide and improve our accounting and bookkeeping services. The information we collect falls into two main categories: information provided through our website and information shared as part of the client relationship.

a. Information Collected Through Our Website

When you visit https://www.centsibleaccounting.ca/ , we may collect:

Contact Details: If you complete our online contact form, we collect your name, email address, and phone number so we can respond to your inquiry.
Direct Emails: If you email us directly, we collect the information included in your message, such as your name and contact details. Financial or tax documents are not required or expected at this stage.
Analytics Data: We use Google Analytics to understand how visitors use our site. Google Analytics may collect information such as IP addresses, browser type, time spent on pages, and referring websites. This information is aggregated and does not identify individual visitors. You can learn more by visiting Google’s Privacy Policy.
Technical Data from Hosting: Our website is hosted on Wix, which may automatically log technical information (e.g., IP address, browser type, device information) for security and performance purposes.
Secure systems and accounting software platforms such as TaxCycle and QuickBooks, which we use to prepare financial records, manage client information, and exchange documents securely.

b. Information Collected as Part of Client Services

Once you choose to engage Centsible Accounting for accounting or bookkeeping services, we may collect additional information required to perform those services, including:

Personal and business contact information.
Financial and tax records necessary to prepare accounting reports or filings.
Supporting documents provided through our secure client portal.

This information is collected only after you become a client and is protected in accordance with professional confidentiality obligations and data-protection best practices.

3. How We Use Information

Centsible Accounting uses the information we collect only for the purposes for which it was provided and as reasonably necessary to operate, improve, and protect our services.

a. Website Inquiries and Communication

If you contact us through our website or by email, we use your name, email address, and phone number solely to:

Respond to your inquiry or request.
Provide information about our services upon your request.
Maintain basic records of communication for follow-up or administrative purposes.

We do not add contact form submissions to any marketing or distribution lists unless you specifically opt in.

b. Client Information

When you become a client of Centsible Accounting, we use the personal and financial information you provide to:

Deliver the accounting, bookkeeping, and related financial services you have engaged us for.
Maintain records required for compliance with professional and legal obligations.
Provide follow-up consultations, annual reviews, or service recommendations (only where you have agreed).

All client information is used in accordance with professional confidentiality standards and applicable privacy laws.

c. Newsletter and Updates

If you choose to subscribe to our newsletter, we use your email address to send you occasional updates, news, or resources related to our services.

You may unsubscribe from these communications at any time by following the instructions in each email.

d. Website Analytics

We use Google Analytics to better understand how visitors use our website. The information collected (such as IP address, device type, and browsing activity) helps us:

Improve the functionality, layout, and content of the website.
Monitor website performance and resolve technical issues.

Analytics data is aggregated and does not personally identify you. We do not use analytics data for advertising or marketing purposes.

4. How We Share Information

Centsible Accounting values your privacy and will never sell, rent, or trade your personal information. We share information only when necessary to operate our business, deliver services, or comply with legal obligations.

a. Service Providers and Technology Platforms

We may share limited information with trusted third-party service providers who assist us in operating our website, delivering services, or managing secure data storage.

These may include:

Hosting providers (e.g., Wix)
Analytics tools (e.g., Google Analytics)
Secure systems and accounting software platforms such as TaxCycle and QuickBooks, which we use to prepare financial records, manage client information, and exchange documents securely.

Each provider is carefully selected to meet appropriate security and confidentiality standards, and information is shared only to the extent required for the performance of their function.

b. Professional and Legal Obligations

As a professional accounting firm, Centsible Accounting may be required to disclose certain information in limited circumstances, such as:

To comply with applicable laws, regulations, or professional standards.
To respond to lawful requests by regulatory or tax authorities.
To protect our legal rights, prevent fraud, or enforce agreements.

Any disclosure under these circumstances is made with strict regard for professional confidentiality and legal requirements.

c. Business Transfers

In the unlikely event that Centsible Accounting undergoes a reorganization, merger, or sale of assets, personal information may be transferred as part of that process. In such cases, we will ensure the same level of privacy protection continues to apply.

5. Data Storage and Security

Centsible Accounting takes the protection of your information seriously. We implement reasonable administrative, technical, and physical safeguards to ensure that personal and financial information remains secure and protected against unauthorized access, disclosure, alteration, or misuse.

a. Data Storage

Information collected through our website and client interactions is stored on secure servers managed by reputable service providers. These systems use industry-standard security measures and may be located in Canada or other jurisdictions with appropriate safeguards in place.

b. Security Measures

While no method of transmission or storage is completely secure, Centsible Accounting maintains reasonable measures to protect information, including:

Secure hosting and encrypted connections where appropriate.
Access controls to limit data use to authorized personnel.
Regular review of systems and procedures to maintain confidentiality.

c. Data Retention

We retain personal and client information only for as long as necessary to:

Fulfill the purposes for which it was collected.
Comply with applicable laws, professional standards, and record-keeping requirements.
When information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with best practices.

6. Your Rights and Choices

Centsible Accounting respects your right to control your personal information. Depending on your relationship with us and applicable privacy laws, you may have the following rights:

a. Access and Correction

You may request access to the personal information we hold about you and ask that any inaccuracies be corrected. We will respond to such requests within a reasonable time frame and in accordance with legal and professional obligations.

b. Withdrawal of Consent

If you have provided consent for us to use your information such as for newsletters or other communications you may withdraw that consent at any time.

To unsubscribe from marketing or newsletter communications, follow the instructions in the email or contact us directly.
To request that we delete or stop using your personal information, please contact us as described below.

c. Contact for Privacy Requests

All privacy-related inquiries, access requests, or consent withdrawals can be sent to:

Email: robert@centsibleaccounting.ca

Please include sufficient details for us to verify your identity and locate the relevant information. We may retain certain records as required by law or professional standards.

7. Changes to This Policy

Centsible Accounting may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When updates are made, the revised version will be posted on our website with a new “Last Updated” date.
We encourage you to review this Policy periodically to stay informed about how we protect your information.

8. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle personal information, please contact:

Centsible Accounting
Ottawa Ontario, Canada
Email: robert@centsibleaccounting.ca

Phone: 613-724-7431
Website: https://www.centsibleaccounting.ca/

We will conduct a thorough investigation of any client complaint and provide the client with a report of our findings, typically within 30 days.